After purchase, your order has to go through 4 steps:
1. Order Processing (24-48h) ☑️
Your order will be processed by our internal staff.
2.Shipping to Guangzhou Sorting Center (4-5 Business Days) 📍
Your product/s will be forwarded from the Factory Warehouse to our Sorting Center in Guangzhou.
3. Parcel Preparation (Instant)📦
We will then send you pictures of your items for quality control and approval, as soon as your order will reach our Sorting Center.
4. International Shipping (7 Business Days)✈️
Once approved your order will be shipped to you internationally using the shipping option selected when placing your order.
The tracking code will be available 24h/36h after the 4th step is completed.
SHIPPING REFUND ISN'T AVAIBLE IF THE GOOD/S IS/ARE SHIPPED.
Shipping Delay can sometimes vary and third parties factors can cause additional delays.
We kindly request our customers to be patient if it happens, since we are not directly liable with delays and shipping is taken in charge by third parties courriers that aren't directly linked with our business.
You're purchasing SENSIBLE PRODUCTS, and we are NOT LIABLE if your order gets seized by customs or taxed outside of China since we already offer services to avoid custom clearance ( ExpressTaxFree ).
Most locations our we ship to use DHL Express, FedEx or EMS.
Our shipping agency transports packages from China to different DHL or FedEx processing center (Saudi Arabia, Taiwan, Bahrain, Oman, Singapore, Amsterdam), DHL or FedEx tracking info will not update until packages arrival DHL or FedEx processing center and DHL or FedEx pick up them, patience is therefore needed for the tracking info update.
As for locations where customs often seize parcels, like Germany, UK, Italy, Spain, France, USA NC/SC/PA, Canada, New Zealand, we strongly advice to choose the (ExpressTaxFree) shipping solution.
Our shipping agency transport packages to these country warehouse, then ship with local shipping carriers (DHL Paket, DPD, Royal Mail, USPS, EMS, local post etc)
For ExpressTaxFree Shipping Line:
The tracking info will not update until packages arrival these country warehouse, so need to be patience for tracking info update.
No urgent order accept, if ordered, need to be patience for shipping time, we confirm that package will safe delivery.
*Area we can ship:
Asia: HongKong, Japan, Philippines, Singapore, South Korea, Thailand, Taiwan
Other Asia: India, Saudi Arabia, United Arab
America: USA, Canada, Alaska
Other America: Mexico, Argentina, Brazil, Puerto Rico, Peru, Chile
Main Europe: Belgium, Denmark, Germany, France, Finland, Hungary, Ireland, Italy, Netherlands, Norway, Spain, Switzerland, Sweden, UK
Other Europe:Turkey, Albania, Romania...( message us for infos of shipment in your country )
Oceania: Australia and New Zealand
Africa: ( message us for infos of shipment in your country )